Last updated: November 2025
Effective for: https://yuhanao.com

1. Overview

This website is operated by YUHAN AO. By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions, including any additional terms and policies referenced herein. Please read these Terms carefully before using our website. If you do not agree, you should not use this site or purchase any products.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence. You may not use our products for any illegal or unauthorised purpose. Any breach of these Terms will result in an immediate termination of your access to our services.

3. Products & Availability

All products are subject to availability. We make every effort to display items accurately but cannot guarantee that your device’s display will perfectly reflect the actual colours or textures. We reserve the right to limit quantities or discontinue any item at any time.

4. Pricing & Payment

All prices are listed in GBP (£) and include UK VAT where applicable. Payment can be made using the methods displayed at checkout (Shopify Payments, PayPal, etc.). We reserve the right to update or correct pricing errors at any time, even after an order has been placed. Your order will only be processed once payment has been successfully received.

5. Shipping & Delivery

We ship worldwide from our studio or selected fulfilment partners. Delivery times are estimates only and may vary due to customs or courier delays. Shipping costs and methods are shown at checkout. We are not responsible for import duties, taxes, or customs fees once the package reaches your destination country.

6. Returns & Exchanges

We accept returns within 14 days of delivery, provided that the item is in its original condition, unworn, and with all tags attached. Made-to-order, bespoke, or sample sale items are non-refundable. To initiate a return, please contact us at contact@yuhanao.com with your order number. Refunds will be processed once the returned item has been inspected and approved. We reserve the right to refuse any return that does not meet our policy conditions.

7. Intellectual Property

All content on this website, including designs, images, graphics, and text, is the intellectual property of YUHAN AO unless otherwise stated. You may not reproduce, modify, distribute, or use any materials from this site without prior written permission.

8. Personal Data & Privacy

Your submission of personal information through the store is governed by our Cookies & Privacy Policy. By using this site, you consent to the collection and use of your data as described in that policy.

9. Errors, Inaccuracies & Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct such errors at any time without prior notice.

10. Third-Party Services

Certain content, products, or services available via our website may include materials from third parties. We are not responsible for third-party content, links, or services and do not warrant their accuracy or reliability.

11. Limitation of Liability

To the fullest extent permitted by law, YUHAN AO shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the product in question.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following any updates constitutes acceptance of those changes.

14. Contact Information

Questions about these Terms & Conditions should be sent to:
YUHAN AO
Bm23 Three Waters (Bow Arts), 20 Gillender St
London, E3 3JX, United Kingdom
Email: contact@yuhanao.com